Privacy policy

Privacy Policy

This Privacy Policy explains how XS-Stock.com Ltd collects, uses and protects your personal information when you use our website, place an order, contact us or interact with our services.

1. Who We Are

XS-Stock.com Ltd is the data controller responsible for your personal data.

Registered Address:
3 Brewster Place
Riverside Business Park
Irvine
Scotland
KA11 5DD

Email: support@xs-stock.co.uk
Telephone: 01294 204004

If you have any questions regarding this policy or your personal data, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

2. The Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data – such as your name and title
  • Contact Data – including billing address, delivery address, email address and telephone number
  • Transaction Data – including details about payments and orders
  • Technical Data – such as IP address, browser type, operating system and device information
  • Usage Data – information about how you use our website and services
  • Marketing & Communication Data – your marketing preferences and communication choices

We do not intentionally collect any special category data such as health information, racial or ethnic origin, religious beliefs or criminal offence data.

3. How We Collect Your Data

We collect personal data through:

  • Orders placed on our website
  • Account registrations
  • Newsletter sign-ups
  • Customer service enquiries
  • Competitions, promotions and surveys
  • Cookies and analytics technologies
  • Third-party service providers including payment processors, delivery providers and analytics services

4. How We Use Your Personal Data

We only process your personal data where we have a lawful basis to do so under UK data protection law.

These lawful bases include:

  • Performing a contract with you
  • Complying with legal obligations
  • Our legitimate business interests
  • Your consent where required

We use your information to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain website security
  • Send service-related communications
  • Send marketing communications where permitted

5. Marketing Communications

You may receive marketing communications from us if:

  • You have purchased from us and have not opted out of marketing communications; or
  • You have subscribed to receive marketing communications from us.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us at support@xs-stock.co.uk.

6. Sharing Your Data

We may share your personal data with trusted third parties including:

  • Payment processors
  • Delivery and courier providers
  • IT and website service providers
  • Professional advisers
  • Regulators and law enforcement agencies where legally required

We require all third parties to respect the security and confidentiality of your personal data.

7. International Transfers

Some of our third-party providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including adequacy regulations or approved contractual safeguards where necessary.

8. Data Security

We have implemented appropriate security measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

Access to personal data is limited to employees and service providers who require access for legitimate business purposes.

9. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements.

Customer order information is typically retained for up to 6 years to comply with UK tax and accounting obligations.

10. Your Rights

Under UK GDPR, you have rights including:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to object to processing
  • The right to restrict processing
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact: support@xs-stock.co.uk

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support website functionality.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

13. Updates To This Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.

We recommend checking this page periodically for updates.